ORDERING, SHIPPING & DELIVERY

CAN I PAY FOR QUICKER SHIPPING?

We offer a Tracked 24 service with Royal Mail for £5.00. This service aims to deliver within 1-2 working days. Out standard shipping service is Royal Mail's Tracked 48 which aims to deliver within 2-3 working days.

I JUST PLACED MY ORDER. HOW LONG DOES IT TAKE TO SHIP?

Orders are processed Monday to Friday, with any orders received Saturday, Sunday or over a bank holiday processed the following working day. Orders received before 10am Monday to Friday will be processed same day. Our standard delivery service is Roy

MY SUNNIES ARRIVED DAMAGED. WHAT ARE THE NEXT STEPS?

If you received a damaged order, simply reach out to Carl's Customer Service Parrots. For best assistance, when you reach out to Customer Service at our contact form, please include. They will be more than happy to get you situated!

DO YOU OFFER BULK DISCOUNTS?

GOOD NEWS!!! We DO offer discounts upon request for orders of 24 or more sunglasses. PLUS, All bulk orders receive free shipping. WooHoo!!!. You may request a discount through our contact form. Please keep in mind... CAN I MIX AND MATCH FOR A BULK OR

DO YOU SHIP INTO EUROPE?

We currently only ship to the United Kingdom. We do not ship into Europe. We have a number of authorised distributors in Europe, if you live in one of these regions you can follow the link to place an order. Please find a list of authorised distribut

MY PACKAGE HAS GONE MISSING, WHAT SHOULD I DO?

We used Royal Mail tracked services for all orders. Please following the tracking link in your order shipping email to find the status of your order. If you have trouble locating your tracking number please reach out to us with your order number thro

WHY HASN'T MY TRACKING NUMBER UPDATED?

After receiving your shipping confirmation email, it may take up to 24 hours for tracking information to update. Our standard shipping option aims to deliver within 2-3 working days. If you haven't seen any update or tracking movements within 3 days